RCGP Bright Ideas, 'Pioneer' Award winners 2019
RCGP Cluster Innovation Award winners,
South Powys Cluster 2019
Following the implementation of the successful scheduled Triage service in the Haygarth practice, the next phase was to look at ways to expand the service within the cluster and the current compliment of Triage Nurses. The aim of providing remote access across sites is to demonstrate that assistance can be available between practices to provide sustainability support to practices, or to enable gap fill within the current triage systems. As part of our extended services, the Haygarth practice have were able to offer and extend the triage service to include a trial of remote triage. Triage Nurses based in the practice, were able to provide triage for other practices from base to ensure the system continues during periods of sickness or where there are recruitment/ workforce issues. Use of this service was successfully trialled and relieved pressure on clinical staff, allowing us to streamline services and ensure that patient services are not interrupted. Current figures show an average of 59% of patients requesting an emergency appointment have been signposted to other appropriate services. 23% of patients require advice only, 14% who have requested an emergency appointment only required a routine appointment.