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Urgent Care Innovation Mental Health Assessment


Increases in the number of primary care contacts relating to low level mental health issues continues to rise. Historically, patients who have required support with their mental health have reached out to their GP as a first point of contact. Under the existing system patients would be given the telephone number of community services at their GP or Triage appointment with the expectation that the patient would then contact the service.


The aim of this innovation was to look to provide a first contact telephone support service for patients presenting to primary care with low level mental health issues.

Patients who are identified as suitable via care coordination, will be referred directly to a link worker for a telephone assessment of their mental health needs and advised of the options and services available to support them.


Enabling this early intervention will mean patients can be signposted to the most appropriate service in the MH pathway avoiding delays resulting from GP appointment waits or second stage triage referral and save GP time where a patient is directly referred to the appropriate service to meet their needs.



Urgent Care Innovation Mental Health Assessment